The first building to be completed in the master-planned community of Harbourview District, Outlook welcomed its new residents in 2021. Comprising 36 units, the five-story building features a rooftop patio that offers its residents panoramic views of the ocean, mountain and city.
Parkshore Project engaged us during the client care phase, which entailed keeping purchasers up-to-date during the construction process and assisting in the organization of walkthroughs, key handovers, and warranty onboarding.
In addition to the client care processes, we led the public art initiative, engaging local Snuneymuxw artist Noel Brown to create two metal carvings displayed at the Outlook building.
- Digital Construction Updates
- CRM Management
- Closing Gifts
- Community Partnerships
- 30-60-90 Day Communication Plan
- Warranty & Strata Onboarding
- Walkthrough, Key handover & Warranty Onboarding
We crafted a communication strategy that walks purchasers through the final three months prior to project completion. Through a monthly email, we ensured purchasers knew when to work with a lawyer, secure their financing and insurance, and were prepared for their final walkthrough and key handover.
We carefully curated a selection of local businesses to contribute to Homeowner Welcome Kits, keeping in mind our buyer demographic and aligned businesses that are within walking distance to Outlook.